Veronica Segovia

6750 Woodbridge Dr

Apt 1102

Fort Worth, Texas 76112

817-808-1026

vrs6182@gmail.com

 

CAREER OBJECTIVES

Seeking full time position with a company that can utilize my skills and experiences to bring value to your organization.

SUMMARY OF QUALIFICATIONS

 

To obtain a professional position with a well-known company in which I can apply my

experience and knowledge to achieve both personal growth and goals set by this company.

 

 

WORK EXPERIENCE

 

RadioShack Corp. Fort Worth, Texas01/2014-Present

Mobile Product Support

·  Responsible for assisting customer with device and Tablet issues

·  Basic Troubleshooting on all RadioShack products

·  Keeping up with web forums and answering Customer questions and Concerns.

 

 

Sprint Corp. Fort Worth, Texas12/2012-01/2014

Technical Support Specialist (iPhone) Tier 1

•        Responsible for providing technical support to Apple iPhones including Android devices and Mobile Hotspots

•        Troubleshooting network aspects

•         Relationship Management with customers

•         Assisted with Billing inquisitions 

 

 

Majestic Liquors, Fort Worth, Texas11/2010 - 12/2012

Retail – Cashier

•         Responsible for counting money in cash register to make sure correction of amount is going in and out of register.

•         Responsible for greeting customers and helping with any questions or concerns.

•         Maintained a clean and organized work area.

•         Properly stocked shelves.

•         Answered phone calls and assisted with product information.

•         Helped with ordering kegs.

 

 

Texas Instruments Warehouse, Alliance, Texas 04/2010 - 09/2010

Packager

•         In charge of working at a fast and friendly pace.

•         Made sure products were packed in correct form.

•         Made sure package was ready in a timely matter.

 

 

Metro PCS, Fort Worth, Texas 02/2006 - 09/2009

Customer Service Representative

•         Responsible for counting and depositing store profits and maintaining cash register.

•         Opened and closed store at appropriate time.

•         Responsible for keeping track of inventory.

•         Trained new employees.

•         Assisted customers in a friendly way to make sure their needs were met.

•         Answered multiple phone calls and inquiries about offered services.

 

 

EDUCATION

Saint Augustine Catholic School

Fort Worth, Texas

High School Diploma

2009

Westwood College

Fort Worth, Texas

Graphic Design

 

SKILLS

•         Initiate/Self Directed

•         Strong/Motivated

•         Dedicated/Loyal to Company

•         Computer Skills

•         Customer Service Skills

•         Great Problem Solver

•         Fast Typing

•        Experience with Microsoft Word and PowerPoint

•        Quick Learner

REFERENCES

Available upon request.